For Professionals · Referrals

Make a referral to Jowocare

We work with social workers, care coordinators, local authority commissioners, and NHS discharge teams across London. We acknowledge all referrals within one working day.

020 8050 7529
referrals@jowocare.co.uk
Or complete the form below ↓

Referral Sources

Who can refer to Jowocare?

We welcome referrals from a wide range of professional partners across London.

Social Workers

Person-centred supported living for adults across Greater London, founded on social work principles.

Local Authority Commissioners

Framework and spot-purchase arrangements available. Statement of Purpose and Capability Statement available on request.

NHS / Discharge Teams

Step-down from hospital or inpatient. We work at pace with discharge coordinators and ICB partners.

Care Coordinators / Case Managers

For clients transitioning from children's services, leaving care, or step-down from residential.

Suitability Guide

Who we can support

A brief guide to help you assess whether Jowocare is the right placement for your client.

Suitable referrals include:

  • Adults 18+ needing structured supported living
  • Transitions from children's services or leaving care
  • Step-down from hospital or inpatient settings
  • Adults with mental health needs, learning disability, or autism requiring consistency
  • Adults needing tenancy sustainment support
  • Adults on Housing Benefit (LA-funded or self-funded)
  • Adults with Care Act-assessed needs
  • Adults requiring low-to-medium support (non-personal care)

We may need further discussion where:

  • Personal care needs are identified (we are not a personal care provider)
  • Highly complex clinical needs require specialist clinical environments
  • Funding is not yet confirmed at point of referral
  • Urgent placements are requested with very limited background information
  • Current risk level may not be safely managed in supported living

Our Process

What happens after you refer

A clear, structured process from referral through to decision — with a named contact at every stage.

1

Acknowledgement
(1 working day)

We confirm receipt and assign a named contact for your referral.

2

Information Gathering
(2–3 days)

We review your referral pack and may request additional information: care history, risk assessment, funding confirmation, housing benefit status.

3

Pre-Assessment
(within 5 working days)

A qualified assessor conducts a pre-assessment — in person where possible. We share our Pre-Assessment Summary with you.

4

Decision & Next Steps

We confirm suitability and, if proceeding, begin property identification and agreement planning.

Important: Housing Benefit and funding

Jowocare operates as a specified accommodation provider. Our tenants claim Housing Benefit separately through the Local Authority — not through Universal Credit housing element. Tenancy agreements are always legally separate from support agreements, in line with DWP requirements. We confirm HB eligibility before any move-in takes place. If you are unsure about funding arrangements, please contact us — we can guide you through the process.

What to include in your referral

  • Name (initials only at this stage)
  • Age
  • Current living situation
  • Presenting needs
  • Funding source (LA/self-funded/HB)
  • Preferred borough or area
  • Urgency and timeline
  • Any known risks

Documents we will request:

  • Pre-assessment report or care history
  • Risk assessment
  • Funding confirmation letter
  • Housing benefit decision or pending application details

Questions before submitting?
referrals@jowocare.co.uk
020 8050 7529

All referral information is treated in strict confidence in line with UK GDPR.

Resources

Documents available to professionals

Download our key documents to support your referral assessment and commissioning decisions.

Provider Capability Statement

Our credentials, registrations, safeguarding commitments, and service overview for commissioners.

Download →

Statement of Purpose

Our formal statement outlining aims, objectives, and the model of support we deliver.

Download →

Pre-Assessment Guidelines

What to expect from our pre-assessment process and how to prepare your referral pack.

Download →

Service User Guide

An overview for prospective tenants explaining the support offer, house rules, and rights.

Download →